Guestive are excited to be working with Hostaway to make our A.I. and Digital Guest Guidebooks work smoothly with all the PMS features of the Hostaway platform.
Our hands off guest communication, upsells and beutiful digital guidebooks take minutes to set up if you are a Hostaway customer.
Want to get started? See how below:
1) Sign up or login to Guestive and navigate to Account > Hostaway, this is where you will need to add your Hostaway credentials:
Hostaway Credentials
2) Login to Hostaway and navigate to Hostaway API where to can create a new API key:
Create a Hostaway key
3) Name your API key Guestive and select Guestive as your partner:
Create API key
4) Copy the created details and navigate back to Guestive Account > Hostaway to paste them in:
Copy details
Enter in Guestive
5) The accounts will be linked and now all you need to do is Sync Listings (Guides):
Sync Listings (Guides)
6) Your guides will now be created under the Guides tab:
Guides created
7) You can now add content to your guides which will also serve as a knowledge base for your A.I. the fastest way is to drag and drop a pdf with property details, the A.I. will automatically create a property knowledge base for you:
Drag and drop pdf
8) You can now create an Assistant for one or all of your guides / listings:
Create A.I. Assistant
Created Assistant
9) Once you have 'Published' your Guide & Assistant you are ready to receive messages! If you want to check messages before the A.I. responds then you can set "Draft Mode" under "Configuration" and your messages will go to inbox for reviewing before being sent. If the A.I. Assistant does not know the answer then messages will also appear here in Auto-pilot as well.
A.I. Inbox
And that's it! If you have any questions or issues on getting the integration set up please recch out to support on our site chat or via: contact@guestive.ai
More to follow on how to set up upsells and other PMS integration features.
