As a STR host, your ultimate goal is to provide a memorable and comfortable experience for your guests. From creating a welcoming space to offering personalized recommendations, every little detail counts.
One often-overlooked aspect of hosting is the communication between hosts and guests, especially when it comes to sharing crucial information. In this blog post, we'll discuss the importance of sending guests the link to their online guide not once, not twice, but three times before their arrival.
By doing so, you'll ensure a smoother check-in process and a more enjoyable stay for your guests. As well as other benefits for them and you such as:
Ensuring Guest Accessibility:
The first and foremost reason to send your guests their online guide multiple times is to ensure they can easily access it. Guests have busy schedules, and their attention may be divided among various details regarding their trip. Sending the link to their guide three times increases the chances of them noticing and saving the link for future reference.
Reducing Check-in Stress:
Arriving at an unfamiliar location can be stressful, especially when guests are navigating through a new city or country. By providing them with a comprehensive online guide, you'll empower them with the information they need to check in smoothly. Sending the link multiple times ensures that they won't miss out on important details like check-in procedures, Wi-Fi passwords, or emergency contacts.
Demonstrating Your Commitment to Their Comfort:
Sending the online guide link three times demonstrates your commitment to making your guests' stay as comfortable as possible. It reassures them that you're available and responsive to their needs. It's not just about sending the guide; it's about showing that you genuinely care about their experience.
Encouraging Engagement:
Guests are more likely to engage with your online guide if they receive it multiple times before their arrival. This can result in better-informed guests who make the most of their stay by exploring your local recommendations, understanding your house rules, and appreciating your efforts to enhance their experience.
Reducing Guest Questions: Guests are less likely to have questions if they have read your guide! The more times your guide has been sent the more likely they are to have read the guide and the less likely they are to have further questions.
In Summary...
Effective communication is the key to providing a seamless and enjoyable experience for your guests.
By sending the link to their online guide three times before their arrival, you're not only simplifying their check-in process but also demonstrating your commitment to their comfort.
It's a small effort that can make a big difference in your guests' overall satisfaction, leading to positive reviews, repeat bookings, and happy guests who will recommend your property to others.
So, don't hesitate to hit that "send" button multiple times – your guests will thank you for it.
